How can we help?
Email us and we will reply as soon as we can, usually within a few days.
Include the email address you sign in with, and a screenshot if something looks wrong.
Common questions
I didn't get my sign-in code
Check your spam or promotions folder, make sure the email address is spelled correctly, and wait a minute before asking for another code. Codes last 10 minutes. You can only request one code per minute.
How do I delete my account?
In the app, open the Profile tab and tap Delete account. This permanently deletes your account and your logged meals from our server, and erases the profile and weigh-ins stored on your phone. If you can't open the app, email us from the address you sign in with and we will delete your data and confirm by email.
How accurate are the calorie estimates?
They are estimates. Portion size and cooking oil are hard to judge from a photo. You can edit the food, grams and calories before saving. Calorie Counter is not medical advice, so talk to a doctor or dietitian before changing your diet.
Where is my data stored?
Your profile and weigh-ins are stored on your phone only. Your email address and the meals you log are stored on our server. Meal photos are not kept. Read the full details in the privacy policy.
Can I turn off the AI photo analysis?
Yes. In Profile, turn off AI photo analysis. You can still add meals by typing them in.
I changed phones and my weigh-ins are gone
Weigh-ins and your profile are saved on the phone only, so a new phone starts fresh. Your meals come back when you sign in. Syncing them across phones is something we plan to add.